Privacy Policy

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and General Data Protection Regulations 2018). 

FreeFlow Technologies is committed to protecting your privacy. This statement:

• Sets out the types of personal data we collect about you and how it is used
• Outlines how we ensure your data is protected
• Explains how we collect and use your personal data
• Explains how data is shared between our UK offices
• Sets out our legal basis for holding and using your personal data
• Explains the different rights you have in relation to your data
• Explains how to contact us with any questions

What we collect

The type of personal data FreeFlow Technologies collects about previous / existing clients, suppliers, and recruitment candidates includes but is not limited to the following:
• Identity information – name, address, gender and personal contact details
• Employment information – Job title, company name
• Brand requirements – What your brand is looking to achieve in sales

All this information is considered confidential. It is only processed for the below purposes:

Provision of services

• Services provided to our customers and any information pertaining to those services.
• Maintenance of customer and supplier records and ensuring they are up to date and accurate.

Customer Relationship Management and Direct Marketing

• Acquiring and maintaining contact information about previous, current and potential customers.
• Keeping our customers informed through emails and newsletters about relevant industry or other insights and upcoming events that might be of interest.

Recruitment

• To collect information about candidates applying for roles with FreeFlow Technologies. This information will be retained in alignment with our retention policy.

Legal Obligations

• Where we are obliged to disclose information as required by law or regulation.

Security and Confidentiality

FreeFlow Technologies takes the appropriate steps to ensure all the data we store is secured.
FreeFlow Technologies applies a “need to know” policy around the personal data we hold. Any personal data collected and processed will only be done so by the relevant person or team.

Where FreeFlow Technologies uses third party service providers we endeavour to ensure they comply with the same set of regulations for handling personal data.

How we collect data

FreeFlow Technologies collects personal data in a number of different ways outlined below:
• Directly from you.

This is information provided by you in order for FreeFlow Technologies to provide you with a service; in order for you to provide a service to FreeFlow Technologies; or for applying for a role at FreeFlow Technologies.
• Publicly available sources.

We use public sources such as LinkedIn.
• Third parties acting on your behalf.

Information passed on by recruitment agencies
• Through our website.

In general, visiting our website (www.freeflowtechnologies.com) may be considered anonymous. We do not engage in any activities that will personally identify our visitors. We may use your IP address to help diagnose issues with the website and to gather analytics as to what features of the site are being used the most. We may collect certain information by automated means such as cookies. Please read our Cookie Policy for more information.

Note – We do not collect any information from people visiting our offices

GDPR 

The main purposes for processing data collected on the Website are:

• Accessing the website, its contents and its features, 
• Processing, managing and monitoring contact request and information.
• Managing and processing recruitment applications (receiving and assessing online applications, summoning candidates, decisions to hire or refuse candidates etc…)
• Overseeing FreeFlow Technologies relationships with Website Users and its contacts (Clients/ prospects) as a whole, including communication and marketing operations (i.e segmentation, targeting, prospecting and newsletters)
• Improving and optimising the quality and functions of the website
• Performing studies, analyses, reporting and statistics
• Dealing with requests from users to exercise their rights to protect their personal data.
• Complying with legal and regulatory obligation regarding FreeFlow Technologies business operations.

The purpose of this processing mainly comes from FreeFlow Technologies legitimate interest to monitor, manage and organise its relationships – especially commercial – with its website Users and its contacts, as well as organise marketing operations and communication in general.

Data which is likely to be collected may relate to User identities, contact details, or studies and / or work experience.

Data which is collected from contact forms, by signing up to events organised by FreeFlow Technologies or from downloading FreeFlow Technologies documentation needs to be collected for FreeFlow Technologies to process User requests and for which the legal basis is consent.

When data is collected from a contact form, by signing up to an event organised by FreeFlow or from downloading FreeFlow Technologies documentation, Users can subscribe to the newsletter and choose to receive regular updates about offers / product information on the website.  Users can withdraw their consent at any time and unsubscribe by clicking the link provided at the end of the newsletter.  Data is kept in accordance with current legal and regulatory provisions.

Generally the User Data is kept for as long as it takes to achieve the purpose stipulated above, subject to the requirement to keep certain data in accordance with legal or regulatory provisions and assets, exercise and /or defend our rights (eg 13 months for browsing connection and traffic data, a maximum of 6 years for online job applications, etc ).

Legal Basis

For clients and suppliers the legal basis for collecting and storing your personal information is that the processing is necessary:
• (i) in relation to a contract which the individual has entered into; or
• (ii) because the individual has asked for something to be done so they can enter into a contract.

For job applicants and our staff, the legal basis for collecting and storing your personal information is that your consent has been obtained.

Finally, where we send marketing information, we do so only to those whom we believe would have a genuine interest in our services and the legal basis for collecting and storing your personal information is that of legitimate business interests.
We have retention policy in place for keeping this data.

Your Rights

In line with the current data privacy regulations all users of whom we hold information about have the following rights.
• The Right of access
Access to view what data we hold about you.

• The Right to rectification
Correct any inaccuracies about the data we hold about you.

• The Right to erasure
Where applicable all your data removed from our systems.

• The Right to be informed
What we are doing with your data.

• The Right to object (to processing justified on legitimate interest grounds)

Where FreeFlow Technologies relies on legitimate business interest to hold and process your data, then you have the right to object to such processing, unless we can either demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms or where we need to process the data for the establishment, exercise or defence of legal claims.
If you would like to request access, review or correct the personal data we have collected about you, please contact us at info@freeflowtechnologies.com

You may unsubscribe from any mailing list by following the instructions provided within the distributed mail.
Contact

If you have any questions or concerns about this privacy policy, please feel free to contact us at info@freeflowtechnologies.com

FreeFlow App

To use the FreeFlow App, we gather data on the bike including bike name, type, wheel size, drive side and rider weight. This is required for the App to perform firmware updates, configure the bike and download error logs. All communication are  done via Bluetooth and information is securely stored on the device. No third parties have access to this information and it is not used for any other purpose than to perform the above function. 

There is no location tracking and no personal data on the customer is collected.

We use a technology called “cookies” as part of a normal business procedure to track patterns of behaviour of visitors to our site. Cookies are small files of information which save and retrieve information about your visit to freeflowtechnologies.com. We reserve the right to place session cookies during you visit, but these are destroyed once you leave the site. By using this site you agree to our use of cookies as described below.

1. What cookies do we use and for what reasons?

Cookies exist at various levels, and serve a variety of purposes. Some of the cookies we use are at system level. These maintain a session user ID for security reasons.

Some cookies are classed as essential in that they are needed to allow you to navigate the website, access the most relevant version (e.g. mobile) and let you use some of the features we provide, such as polls and surveys.

We also use visitor or performance cookies to understand what interests our users, help us improve how our website works, and measure how effective our website is. For example, these cookies track how many users access our site and how often, show how you entered our site, navigated through the site, and what information was of interest to you, and measure any errors you may have encountered. They also identify categories of visitors by items such as IP address, domain, and browser type pages visited. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. However, if you have completed a form on our site, or asked us to get in touch with you, we may combine this information with information from our web analytic services and cookies to analyse how you use the site in more detail.

2. Controlling or disabling cookies

If you are not comfortable with our use of cookies, you can control and manage your cookie settings in various ways. Most browsers give you the option to see what cookies you have, and allow you to accept or reject all, or certain, cookies. This is usually set through your privacy settings. Please bear in mind that if you remove or block cookies, it might affect how you use our site, and make parts of it less accessible or usable.We track the usage of our website through Google Analytics. You can opt-out of having your browsing activity within websites recorded by analytics cookies without affecting how you visit our site. For more information on opting out of being tracked by Google Analytics visit this Google If you would like more detailed information on the cookies we use, please contact us at info@freeflowtechnologies.com

In accordance with the regulations on personal data protection, Users can exercise their rights (access, modify, delete, oppose, limit and transfer them where relevant) by contacting the Managing Director, David Hemmings, at the following email address David@freeflowtechnologies.com.